What are your client support hours?
Customer support is available 24 hours a day, 5 days a week via email and live chat from 00:00 GMT+7 Monday to 00:00 GMT+7 Friday.
How do I submit a complaint?
You can submit a complaint in the ‘Customer support’ section of your Trader Room.
What are the necessary steps to open a LIVE Account?
To open a live account, simply complete the easy 3-step process to begin trading:
- Step 1 : Online Account Registration
Complete our simple registration form with your details.
- Step 2 : E-Mail verification
Now your account has been opened you will receive an email to the email address you have provided. Simply click on the link in the Email Verification and you will be automatically logged in to your Trader Room .
- Step 3 : Complete your Registration
You are now able to complete your registration; go to account verification in the Trader Room and complete your documents upload.
What can I use as Proof of Residence?
Utility Bills: Gas, Water, Electric, Phone, Internet
Health / Life insurance invoices
Credit Card or Bank Statement (within latest 6 months)
A valid indentifcation displaying the address, issued within 6months. If this is not available a utility bill / bank statement or credit card statement.)
Bank reference letter to certify the account holder’s residence location (within latest 6 months)
Passbook (must show account holder name, residence location, issued within the last 6 months and certified by the bank.
A professional Letter from an Attorney or Notary of which must be signed & sealed. (issued within the last 6 months and certified by the bank). Drivers’ License
Voting Card (in countries where an Identification Card is not provided)
Why should I upload my documents?
At 360 TradeHub, safety is our mantra, and we make every effort to ensure that our clients undergo a fair, efficient and effective trading experience. As part of our commitment to the financial regulator, our clients and partners are requested to upload clear copies of two types of documents:
Proof of identification
Proof of address
What can I use as Proof of Identity?
A valid passport
Government-issued photo identification card
What type of accounts do you offer?
We offer Micro, Mini and Standard lot trading as a self-directed or managed account. We also offer non-trading accounts as an Introducing Broker (IB) and Affiliate account. Accounts can have Variable or ECN Premier spread types.
What base currency will my account have?
We offer USD based currency accounts, which we will offer more in future. However, if a Money Manager handles your account, the currency of your account must match the currency of your Money Manager’s MAM Account. For example, if your Money Manager Trades in USD, your account will be in USD, regardless of which currency you choose when you register with us.
What is the commission for the ECN Premier account?
By registering for our ECN Premier Account you agree to have a 1 pip (approximately USD 10) commission deducted from your account in real-time for the equivalent of every standard lot traded. A mini lot (0.10) will be charged approximately USD 1 and a micro lot (.01) will be charged approximately USD 0.10. This commission is deducted the time you exit the trade, and is non-refundable.
What is PAMM?
The PAMM Service is a software solution that makes it possible to copy trade operations from Master account to one or more Followers accounts and helps to automate profit/loss distribution. Masters operate their personal funds through a given PAMM Account, and their trading strategy is replicated on the Followers' own funds. PAMM Account performance can be viewed and analysed with the help of advanced analytics which provide information in digital and graphic forms.
What is a Market Order?
A market order is a commitment to the brokerage company to buy or sell a security at the current price. Execution of this order results in opening of a trade position. Securities are bought at ASK price and sold at BID price. For example, if EUR/USD is priced at [BID]1.3000/1.3003[ASK]. It means, in order to buy 1 unit of EUR, you need to pay USD 1.3003. The USD 1.3003 is also known as the ask price. It's the price that the dealer is willing to sell. Conversely, if you would like to sell EUR against USD, you would sell at USD 1.3000. It's also known as the bid price, meaning it is the price that the dealer is willing to buy from you. As you see in the example above, there's a difference between the Bid and Ask price. This difference is known as the Spread and varies depending on the currency pair being quoted. 360 TradeHub does not charge a commission on our variable spreads, as we are compensated on a percentage of the bid and ask Spreads. In this case, if you enter a buy EUR position, you are instantly down 3 pips. Therefore, you must wait for the price to come up to [BID] 1.3003/1.3006 [ASK] in order to break even. Stop Loss and Take Profit orders (described below) can be attached to a market order. Execution mode of market orders depends on the security traded.
What is a Stop Loss order?
A Stop Loss order is used for minimising losses if the security price has started to move in an unprofitable direction. If the security price reaches this level, the position will be closed automatically. Such orders are always connected to an open position or a pending order. The brokerage company can place them only together with a market or a pending order. The client’s terminal checks long positions with BID price to meet this order provision, and the terminal uses ASK price for short positions. For example, EUR/USD is trading at 1.3000/1.3003. You enter a market order to buy the Euro at 1.3000. To assist in risk management, you can preset a close price (Stop Loss order) where your position is automatically closed at that price. If you set your Stop Loss at 1.1950, when the EUR/USD price reaches 1.2950/1.2953, you are taken out of the market with a loss of 53 pips. 1.3003 [entry price] -1.2950 [close price] = 0.0053. Please note: a Stop Loss price is not guaranteed, as no orders are. During volatile market times, your stop order may not be able to be honoured at the exact price desired, and you will receive the next best executable price.
What is the MetaTrader 4 (MT4) Trading Platform?
The Metatrader4 trading platform provides technical analysis, charting and Expert Advisors to help clients develop their own trading strategies. The MetaTrader4 terminal is a perfectly equipped traders workplace that allows clients to trade in the financial markets (Forex, CFDs and Futures). It provides the necessary tools and resources to analyse price dynamics of financial instruments, make trade transactions as well as create and use automated trading programs (Expert Advisors). It is a convenient, all-in-one solution and is by far the most popular trading terminal platform in the world.
Can I install the MT4 Trading Platform in my mobile device?
Mobile trading allows you to manage your accounts from portable devices like a cell phone, smartphone, and Pocket PC (PDA). In MetaTrader4, mobile trading offers analytical options in addition to complete trade account management. Mobile terminals offer a convenient way to keep up with your accounts when you don't have access to a desktop computer. As of now, The MT4 Trading Platform is available for use with Pocket PCs (PDAs) running Windows Mobile OS and Windows Mobile 2003 for Smartphones or higher. To download the MT4 Trading Platform for mobile, please visit the Download section in your Traders Room
Who can I email for help with my withdrawals?
Clients can email our support and our dedicated team will respond as soon as possible.
Who is 360TradeHub payment providers?
All payment providers can be found in the Trader Room, under deposit and withdrawals.
Are there any charges on withdrawals?
No, there are no charges on withdrawals at 360TradeHub. If there are any fees charged, it is charged by the PSP.
Are there any limits on account withdrawals?
There is a minimum of USD 100 or equivalent for withdrawals with Wire transfers. And a 25 USD minimum for all other methods. You may withdraw as much as you need whenever you need it.